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Organization - Management Team
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Rick Smith
Chief Executive Officer
Since 1989, Rick Smith has been a key player at Smitty’s. He started out in sales and management, and in 1997, was elected president and CEO. His duties are to ensure the continued growth and success of the company under the direction of the Board of Directors.
Before Smitty’s, Rick was owner of Shrewsbury Hardware in Shrewsbury, PA. He also worked as supervisor in inventory control at AT&T Company in Baltimore, MD and worked as warehouse supervisor at Western Electric Company in Arlington, VA.
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Jeff Smith has been with the company for 30 years and, in true entrepreneurial fashion, is now President of WindowSmith, and VP Commercial Sales Division. In his current dual role, Jeff oversees the WindowSmith division and commercial sales divisions, helping to secure new business opportunities for all sales divisions and helping to negotiate with vendors on determining what product lines to carry to match customers’ needs.
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Al Mayo
Vice President Residential Sales
Al Mayo has been with Smitty’s Building Supply for over 12 years, serving in a variety of roles, including counter sales and outside sales. Today, his knowledge and experience is the driving force behind his role as vice president of residential sales. In this capacity, Al’s philosophy is that effective sales representatives are usually well motivated already, so he sees his role as more of a ‘Smitty’s coach’ than anything else.
He is responsible for the day-to-day management of our outside sales reps, oversight of the Alexandria and Manassas counter sales reps, and setting prices on commodity products. Al is also responsible for developing sales procedures and works closely with the reps in advising how to handle specific customer issues, such as large quotes and complex custom projects – all for the ultimate benefit of ensuring Smitty’s customers have an outstanding service experience with the organization.
Prior to joining Smitty’s, Al was owner of Virginia Sundecks and was also sales manager for Burke Lumber.
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Pam Montano
Vice President Marketing
For the past eight years, Pam Montano has headed up Smitty’s marketing strategy and implementation – responsible for advertising, events and developing new programs that target key markets.
Prior to her role in marketing, Pam worked at Smitty’s as credit manager and was also owner of Executive Premier Travel.
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Michele McTighe
Director, Information Technology
Since December of 2000, Michele McTighe has worked at Smitty’s as Director, Information Technology. In this role, she manages the information technology infrastructure and all its divisions. Michele’s responsibilities include but are not limited to:
- Defining and implementing IT strategy including application development
- Disaster planning
- New premises provisioning
- Develop and maintain annual IT budget
- Ensure adequate IT staffing
- Establish and maintain IT 3 rd party vendor and outsourcing relationships
- All network/server administration and helpdesk user support functions
- Define, source and implement custom and/or third party software
- Maintain telecommunications infrastructure, land and mobile.
Prior to Smitty’s Michele spent 17 years at Activant as senior field engineer and platform specialist. She obtained an Associates degree in electrical engineering from Tampa, Florida and has multiple certificates in Microsoft products; is Dell-certified; and is a system platform specialist in the automotive and hardware industries.
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